Şehir Hatları continues to work decisively with its vision of being an environmentally friendly, pioneering, and leading company focused on passenger satisfaction in public transportation; while providing safe, comfortable, and sustainable sea transportation service to the community of Istanbul with the cultural power derived from its 200-year-old history.
Şehir Hatları represents the business models of the 21st century by implementing the values of Sustainability; Innovation; Employee and Customer Satisfaction; Participatory Management; Performance and Efficiency; and Commitment to Corporate Culture, Transparency, and Trust.
Sustainability and Innovation
Ensuring to benefit society and institutions, Şehir Hatları takes ecological, economic, and social aspects into account and operates sustainably. Innovations in the maritime and transportation industries are closely monitored and applied based on stakeholders' invaluable opinions.
Employee and Customer Satisfaction, and Participatory Management
The opinions, evaluations, and opinions of employees, customers, and suppliers who are considered stakeholders of the institution are highly valued. With the aim of solving the problems that may be experienced and improving the quality of service, the stakeholders' opinions and ideas are constantly evaluated and implemented.
Performance and Efficiency
As a requirement of the modern economy, resources are used responsibly to increase financial and operational efficiency. A competent and high-quality service is provided by agile decision-making and implementation processes.
Commitment to Corporate Culture
With the principle that the success of institutions depends on their culture and with the understanding that "Our corporate culture is our identity," Şehir Hatları aims to make corporate culture alive and respected in all areas. The missions, visions, and values that constitute the corporate culture are shared by the employees and reflected in all forms of business.
Commitment to corporate culture
It is aimed to make corporate culture liveable in every field with the understanding that the success of institutions depends on their culture and our corporate culture is our identity. The mission, vision and values that make up the corporate culture are assimilated by the employees and reflected on all forms of work.
Transparency and Trust
Believing honesty and trust are the cornerstones of working life, all stakeholders of the institution are expected to work in an environment of mutual trust. A transparent relationship model is established with all stakeholders.